Refund & Returns Policy
30-day money-back guarantee. If you're not happy with your Silkmist brush, you can request a return or refund within 30 days of delivery.
How to start. Email support@thesilkmist.com with your order number and the reason for your return. We'll reply with instructions.
Condition. To be eligible, items should be returned in their original condition and packaging. For hygiene reasons, items must not be damaged through misuse.
Refunds. Once we receive and inspect your return (or approve your request), we'll refund your original payment method within 5–10 business days. Your bank may take extra time to post it.
Damaged, defective, or wrong item. If your order arrives damaged or incorrect, email us a photo within 30 days and we'll replace it or refund you — no need to ship it back in most cases.
Return shipping. Customers cover return shipping unless the item was defective or we made an error.
Late or missing refunds. If you haven't received a refund after the timeframe above, please check with your bank first, then email support@thesilkmist.com.