Privacy policy

Privacy Policy

Silkmist ("we", "us") respects your privacy. This policy explains what we collect and how we use it.

Information we collect. When you visit thesilkmist.com or place an order, we collect the details you give us — name, email, shipping address, and payment information — plus basic device and browsing data (pages viewed, referring site) through cookies and similar tools.

How we use it. To process and ship your order, send order updates, provide support, prevent fraud, and improve our store. With your consent, we may send occasional marketing emails; you can unsubscribe anytime.

Payments. Payments are processed securely by our payment provider. We do not store your full card details on our servers.

Advertising & analytics. We use tools such as the Meta Pixel and analytics services to understand how our ads and site perform. These may set cookies and share limited event data (for example, page views or purchases) with those providers. You can control cookies in your browser settings.

Sharing. We share information only with the partners who help us run the store — payment, shipping, fulfillment, email, and analytics providers — and when required by law. We never sell your personal information.

Your rights. You can ask us to access, correct, or delete your personal information by emailing support@thesilkmist.com.

Retention. We keep order records as long as needed for legal, accounting, and support purposes.

Contact. Questions about your privacy? Email support@thesilkmist.com.